Frequently Asked Questions
The following list of questions and answers has been compiled from the most popular requests we receive through our website. If you have additional questions, please be sure to visit our support page.
- General Questions
- Converting and Viewing Files
- SolidView Version Release Dates
- What is the difference between SolidView/Pro and SolidView/Pro RP?
- Cut - Allows you to split or cut the object into two separate sections.
- Layout - Layout lets you snap all parts to a base plane and move and rotate parts to best utilization of RP VAT space.
- Repair - allows you to repair triangulated files.
- Z-Correction - Some rapid prototyping processes generate errors in the z direction due to the accumulation of exposure in downward facing surfaces as successive layers are drawn.
- Z-Adjust - The Z-Adjust command compensates the triangular data of an object for these effects.
- Offset - add stock to a flat (Face) or curved (Surface) area to allow for post machining operations.
- Shell Object - converting a solid into a thin walled object.
- What is SolidView Maintenance, Enhancement, and Support?
- Every new license includes 90 days of free SolidView MES support.
- A SolidView MES subscription ensures your business is compatible with the newest CAD systems.
- MES subscribers get unlimited technical support.
- See the MES pricing schedule and upgrade fee comparison
- Download the detailed PDF Description of SolidView MES
- Keep getting, "Cannot write to registry. Please make sure you have appropriate permissions." message upon launch of SolidView.
- Close SolidView
- Right click on the SolidView desktop icon
- Select > Properties
- Open the [Compatibility] tab
- Check the "Run this program as an administrator" checkbox and press [OK]
- Restart SolidView
- Which versions of CAD do you support?
- How do I check for updates in SolidView?
- How do I access context sensitive help?
- Why does my previous License File not work?*
- Why does my previous Program ID not work?*
- How do I contact SolidView?
- What type of PC is suitable for SolidView?
- Microsoft® Windows® 7 or later
- A Dual Core Processor
- 2 GB RAM
- 760 MB free disk space for installation
- 1,024 x 768 VGA display with true color
- OpenGL Graphics Card with at least 512mb of memory
- Microsoft® Windows 7 or later
- A Quad Core Processor
- 4 GB RAM
- 760MB free disk space for installation
- 1280 x 1024 VGA display with true color
- OpenGL Graphics Card with at least 1GB of memory
- Is there a local SolidView office in my area?
- Is SolidView available in other languages?
- Can I use SolidView images in other Window applications such as Word or PowerPoint?
- I have multiple programs installed on my computer to open CAD files. When I double-click on a file, it doesn't open in the version of SolidView in which I want to view it. How can I change which program opens the file?
- You will need to right-click on the file that you would like to open with SolidView.
- Select "Open With"
- "Choose Default Program…"
- Under Recommended Programs you can select the version of SolidView with which you would like to open the file.
- Make sure the "Always use selected program to open this kind of file" is checked and then click "OK" to accept the changes.
- Can I align my section plane to make sections at different angles?
- I loaded a model but some surfaces are missing.
- Why are you charging a $25 fee on 2009 and prior licenses, why not 2010+?
- What are the new features in 2014?
- Added ACIS R24 Support - AutoCAD ACIS data up to R24 (2D & 3D).
- Added Unigraphics NX9 Support - Unigraphics part and assembly data supports 11 - 18, NX - NX9
- Catia V5 V6R2013 - Catia V5 (R6 to R23, V5-6 R2013).
- Catia V6 support - Catia V5 (R6 to R23, V6R 2014).
- Inventor 2014 - Autodesk Inventor part files versions 6 - 2014. Autodesk Inventor assembly files version 11 - 2014.**
- Parasolid v26 - Parasolids Ascii and Binary data up to version 26.1.
- SolidEdge ST6 - SolidEdge part, assembly, sheet metal, and draft (drawing) data up to ST6. New support for 64-bit platforms allows faster, large file loading.
- SolidWorks 2014 - SolidWorks drawing and part data up to V2014.
- Improved Catia V5 support - Resolved conflicts between a SolidView Catia V5 Interface Installation and a Catia System Installation
- Additive Manufacturing File Format (AMF) - Additive Manufacturing File Format (AMF) is an open standard for describing objects for additive manufacturing processes such as 3D printing.
- Wavefront File Format (OBJ) - The OBJ CAD interface offers support for reading both triangle and vertex colors.
- Minimize To Tray - Improve application resposne time via minimize to try option.
- Updated CAD Format Support - This new version of SolidView brings more reliable and robust CAD interfacing.
**64-bit version no longer supports Autocad formats.
- What is the difference between SVD and STL?
- When I try to activate SolidView with the Serial # & Activation key, I am advised that the activation number does not match the serial number.
SolidView/Pro RP has the following additional tools for Rapid Prototyping and Manufacturing:
Each SolidView installation has a unique license file. If you require a new license file you can request one at Request a Key Here
Each SolidView installation has a unique Program ID and Enter Key. If you require a new Enter Key you can request one at Request a Key Here
Please provide the Serial Number and Program ID. The Serial Number is located on the splash screen when you open SolidView.
|SolidView Questions||SolidView Support|
|Give us a call||661-257-6699|
|Business Hours||7am-5pm Monday to Friday, USA Pacific Standard Time|
Minimum System Requirements
Recommended System Requirements
SolidView 2014 includes the following enhancments:
- I cannot get the desired section to print.
- SolidView does not seem to be printing correctly.
- Does SolidView print out to a plotter?
- I'm getting a negative volume, how can that be?
- The Arc Measurement auto pick tool has problems picking an arc.
- How can I be certain that I am picking the correct vertex or triangle when I am measuring?
Extents Volumes are correct. The number is not only negative, the absolute value is incorect too.
*Applies to SolidView 2008.1 and earlier
*In order for the volume calculation to be valid, you must have a complete object without any overlapping surfaces. If you are loading IGES or CAD files, make sure that the Orient Surfaces option is checked in the import dialog. In some cases, you can use the Repair feature to delete extra surfaces.
If the objects are single sided surfaces, you will need to use the Material Tab in the Measure | Object dialog to set the thickness of the object. You can enable the display of the "back side" of objects by selecting Display | Backface (or Display | Wrongface). Often this will help in determining if the object is complete.
If you still have problems, please send one of the files to SolidView technical support for analysis.
- How do I install a Network copy of SolidView/Pro?
- I've installed SolidView on our server but cannot access it from a client computer.
- Network Error Message says "No license available. 1 of 1 licenses in use."
- I've installed SolidView on our server but I am getting an Error that reads, "Fatal Application Protection Error."
*Applies to SolidView 2008.1 and earlier
Converting and Viewing Files*
- How do I view CAD files in SolidView?
- Why do I get a "Failure" message when trying to load Catia V5 files in SolidView 2012-2013?
- Open the "Start Menu"
- Go to "All Programs"
- Open the "Solid Concepts Inc" folder
- Open the "SolidView CatiaV5 2012" or "SolidView CatiaV5 2013" folder
- Right-click on "SetCatiaEnvironment" and choose to "Run as Administrator"
- How do I arrange multiple views for plotting out on a single sheet?
- What kind of information is retained when I convert from STL files to IGES format? What can I then do with that information?
- What type of data is exported when I save a tessellated file as a DXF?
*Applies to SolidView 2008.1 and earlier
SolidView Version Release Dates
|2014.0||March 7, 2014|
|2013.0||Feburary 28, 2013|
|2012.1||August 28, 2012|
|2012.0||January 30, 2012|
|2011.2||October 1, 2011|
|SolidView/Pro||2011.0||December 22, 2010|
|SolidView/Pro||2010.1||September 3, 2010|
|SolidView/Pro||2010.0||December 1, 2009|
|SolidView/Pro||2009.1||July 20, 2008|
|SolidView/Pro||2009.0||February 9, 2009|
|SolidView/Pro||2008.1||March 24, 2008|
|SolidView/Pro||2006.1||June 22, 2006|
|SolidView/Pro||2004.3||October 20, 2004|