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Important note:
Many of the SolidView/Pro CAD Interfaces require the Microsoft .NET Framework 2.0 in order to function correctly. If you experience difficulties with any of the SolidView/Pro CAD Interfaces, please click here to verify that .NET Framework 2.0 is installed or download .NET Framework 2.0 from here.
  General Questions
1. What is SolidView Maintenance, Enhancement, and Support?
2. Which versions of CAD compatibility do you support?
3. How do I check for updates in SolidView?
4. How do I access context sensitive help?
5. Is there a tutorial for SolidView?
6. Why does my previous Enter Key not work?
7. Where do I get a 15 day Trial Enter Key?
8. How do I contact SolidView?
9. Which type of PC is suitable for SolidView?
10. Is there a local SolidView office in my area?
11. Is SolidView available in other languages?
12. Is there a class that I can sign up for that will teach me how to utilize SolidView to its full extent?
13. Can I use SolidView images in other Window applications such as Word or PowerPoint?
14. Does SolidView run on Alpha NT?
15. Can I change the color of a 3D object?
16. How do I register file associations with SolidView?
17. Can I align my section plane to make sections at different angles?
18. I loaded a model but some surfaces are missing.
19. When I do a File | Open, I get a 'Drive not ready' message.
20. DLL Error Messages
21. Unable to repair or modify STL file resulting in application termination.
22. How do I enable the Right-Click menu in SolidView or SolidView/Pro?
23. How do I install a Network copy of SolidView/Pro?
24. How do I install a Network Client copy of SolidView/Pro?
  Printing
1. I cannot get the desired section to print.
2. SolidView does not seem to be printing correctly.
3. Does SolidView print out to a plotter?
  Measuring
1. I'm getting a negative volume, how can that be?
2. The Arc Measurement auto pick tool has problems picking an arc
3. How can I be certain that I am picking the correct vertex or triangle when I am measuring?
  Network
1. I've installed SolidView on our server but cannot access it from a client computer.
2. Network Error Message says "No license available. 1 of 1 licenses in use."
3. I've installed SolidView on our server but I am getting an Error that reads, "Fatal Application Protection Error."
4. SolidEdge files don't load from a client connection.
5. Loading a Catia Model causes SolidView to exit.
  Converting and Viewing Files
1. How do I view CAD files in SolidView?
2. How do I arrange multiple views for plotting out on a single sheet?
3. Are there any options for 2D import into SolidView?
4. What kind of information is retained when I convert from STL files to IGES format? What can I then do with that information?
5. What type of data is exported when I save a tessellated file as a DXF?
6. SolidView Version Release Dates.

General Questions
1. What is SolidView Maintenance, Enhancement and Support?

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2. Which versions of CAD compatibility do you support?
 

Please visit the Cad Interfaces page for the latest updates.

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3. How do I check for updates in SolidView?
 
SolidView has a new feature named autoupdate. This will query SolidView for any suggested updates. Go to HELP | WEB | CHECK FOR UPDATES in the SolidView menu.

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4. How do I access context sensitive help?
 
In any dialog box you can press F1 for context sensitive help.

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5. Is there a tutorial for SolidView?
 
You can download the demo here: svmovie.zip
There is a getting started booklet: gstarted.pdf

We do not currently have a training facility or classes. This is because SolidView has excellent context sensitive help, an intuitive interface, web documentation, and phone technical support that is free for 90 days. Additional incidents can be purchased.

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6. Why does my previous Enter Key not work?
 
Each SolidView installation has a unique Program ID and Enter Key.
If you require a new Enter Key you can request one at
Request a Key Here
Please provide the Serial Number and Program ID. The Serial Number is located on the back of your CD jacket or on your invoice.

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7. Where do I get a 15 day Trial Enter Key? How do I try new features and CAD interfaces?
 
You can request a 15 day trial Enter Key. This key has all SolidView/Pro options enabled: Request a Key Here. (Install a trial to try any new SolidView features)


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8. How do I contact Solidview?
 
SolidView Questions SolidView Support
Give us a call
661-257-6699

8am-5pm Monday to Friday, USA Pacific Standard Time

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9. Which type of PC is suitable for SolidView?
 
All Microsoft Windows platforms are compatible with SolidView. The hardware requirements are low because of SolidView's efficient algorithms:

486 Processor
8MB RAM
SVGA Video Adapter
Open GL optional

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10. Is there a local SolidView office in my area?
 
SolidView has US and International resellers. You can contact us to locate a reseller.

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11. Is SolidView available in other languages?
  At this time, SolidView is only available in English.
 
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12. Is there a class that I can sign up for that will teach me how to utilize SolidView to its full extent?
 
One of the original goals for SolidView was to develop a 3D visualization program that did not require any formal training. The SolidView CD includes a short Getting Started booklet. This booklet contains a short tutorial that covers the basic functions of SolidView. SolidView also includes online context sensitive help. At any time, place the mouse pointer in a dialog and press F1 to access the help for that dialog. The SolidView help also includes procedures for many SolidView functions. If you don't have the SolidView Getting Started booklet, you can download one in PDF format from here gstarted.pdf

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13. Can I use SolidView images in other Window applications such as Word or PowerPoint?
 
Yes. SolidView/Pro images can be saved as bitmap images using File | Save Image. SolidView/Pro can save an image in a variety of formats, including: bmp, eps, gif, jpg, pct, pcx, png, ras, tga, tif, and wmf. Choose the desired format from the "Save as Type" dropdown at the bottom of the "Save Image" dialog. You can then import these images into your word processing or presentation documents.

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14. Does SolidView run on Alpha NT?

 
Although we don't support Alpha NT directly, the Alpha NT system has a utility called FX32 which will enable 32 bit Windows programs to run on the Alpha NT operating system.

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15. Can I change the color of a 3D object?

 
Yes, you can change the object color through the Select | Object Attributes menu. Make sure Object is selected. It's name should be in the field next to Attributes, if not click on the object to select it. If you are using OpenGL rendering, you can select from 256 standard colors, or you can define any custom colors. If you are using software rendering, you can select from a limited number of SolidView colors.

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16. How do I register file associations within SolidView?

 
Go to File | Preferences | General, click the Register File Extensions button and uncheck file extensions you wish to have associated with other applications. You will then need to associate those file extensions with the other applications by double clicking on a file and selecting the appropriate application.

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17. Can I align my section plane to make sections at different angles?
 
You cannot align the section plane however you can align the part or assembly to a x, y or z axis by picking on an element selector and using Modify | Align. *Note* Modifying a 'Select All' assembly with a section may lead to undesired results. It is preferred to Clear Section, Modify ( Align, Move, Rotate) then Define Section.

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18. I loaded a model but some surfaces are missing.
 
First go to Display | BackFaces and make sure it is checked. If the problem is not solved you may need to change some of the import options for the particular file type, such as IGES, Catia or Pro-E. Refer to the Help file for the particular file type you are loading.

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19. When I do a File | Open, I get a 'Drive not ready' message.
 
Go to File | Preferences | General and change the 'File Open and Save' directory path to your SolidView directory path or any active partition.

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20. DLL Error Messages.
 
On older systems, particularly Windows 95, you may come across a dll error message. Some dlls may not exist or are of an older version than what SolidView needs. Ensure your system has been upgraded with the latest service packs from Microsoft, and the latest release of Internet Explorer. Some SolidView modules also require Winsocks 2.0 (not included with Windows 95) which you can download from ftp://ftp.microsoft.com/bussys/winsock/winsock2.

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21. Unable to repair or modify STL file resulting in application termination.
 


This is a problem that resulted from the addition of color support for .stl files in Version 2002. When an .stl is imported color data is added to the file, which is what causes the problem. This will be resolved with the next program update, but is easily fixed by changing the color import option in SolidView as shown below:

1. Open the sldview.df file in Notepad. This file is typically located at: C:\Program Files\Solid Concepts Inc\SolidViewPro\sldview.df.
2. Scroll down about halfway until you find the line that reads: "STL_EnableColorImport = 1"
3. Change the setting to "STL_EnableColorImport = 0" and save the file.

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22. How do I enable the Right-Click menu in SolidView or SolidView/Pro?
 


The Right-Click Menu was disabled by default starting in V2004 because of possible conflicts with other right-click features in SolidView. You can enable the Right-Click Menu in any version of SolidView 2004 or later using the following steps. If you enable the Right-Click Menu, it is strongly recommended that you upgrade to at least version 2004.3.

1. Open the sldview.df file in Notepad. This file is typically located at: C:\Program Files\Solid Concepts Inc\SolidViewPro\sldview.df.
2. Scroll down about halfway until you find the line that reads: "enableContextMenu = 0"
3. Change the setting to "enableContextMenu = 1" and save the file.

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23. How do I install a Network copy of SolidView/Pro?
 


SolidView/Pro can be installed on a network under a number of concurrent users license. SolidView/Pro can only be installed on a network if you have purchased a SolidView/Pro network license. A SolidView/Pro network license allows a specific number of SolidView/Pro users to access a copy of SolidView/Pro installed on a server. The installation process is identical to the normal SolidView/Pro installation process. The actual network settings are specified after the SolidView/Pro program key is entered. For detailed installation instructions, please see the Network Installation section in the SolidView Getting Started booklet.

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24. How do I a Network Client copy of SolidView/Pro?
 


1. Connect to the server and network drive where SolidView/Pro was installed using the Network Neighborhood icon or the File Manager. (The share name \\<server>\SolidViewPro should be what you want. Check with your Network System Administrator, if needed.) Since you will need access to this same network drive with the same drive letter, it is highly recommended that you specify that the connection is reestablished next time you log in.
2. Run SolidView/Pro. Using the File Manager or Explorer, open the drive mounted above and double click on ‘sldview.exe’ or use the Program Manager’s run command and specify <s>:\sldview.exe where <s> is the drive letter you specified when mounting the SolidView Program Directory above.
3. For detailed installation instructions, please see the Network Client Installation section in the SolidView Getting Started booklet.

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Printing

1. When I try to print a section the cutting plane moves. I cannot get the desired section to print.

 
There are two different ways to display sections in SolidView/Pro. The first way is X-section which was created to cut STL files along the given section. The second section display is the Measure | Define Section which was created for the user to view and print sections. If the sections keep resetting when you try to print then you need to make sure you are in Measure | Define Section and not X-section. This will allow you to print the desired section selection.

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2. SolidView does not seem to be printing correctly, is it my printer or is it the software?

 
Printing problems are usually due to using incorrect or outdated printer drivers. This can usually be solved by updating your print drivers. Try visiting the web site for your particular printer, or use this link to a large inventory of print drivers: http://www.drivershq.com/

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3. Does SolidView print out to a plotter?
 
SolidView will print out to a printer or plotter as long as you have the appropriate Windows driver installed. Go to File | Print and choose the plotter in name field.

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Measuring


1. I'm getting a negative volume, how can that be?
 


Extents Volumes are correct. The number is not only negative, the absolute value is incorect too.

In order for the volume calculation to be valid, you must have a complete object without any overlapping surfaces. If you are loading IGES or CAD files, make sure that the Orient Surfaces option is checked in the import dialog. In some cases, you can use the Tools | Surface Analysis feature to delete extra surfaces.

If the objects are single sided surfaces, you will need to use the Material Tab in the Measure | Object dialog to set the thickness of the object. You can enable the display of the "back side" of objects by selecting Display | Backface (or Display | Wrongface). Often this will help in determining if the object is complete.

If you still have problems, please send one of the files to SolidView technical support for analysis.

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2. The Arc Measurement auto pick tool has problems picking an arc.

 
The Auto pick has a high tolerance in order to stay accurate. Any anomalies in the arc will result in a failed pick or an incomplete measurement. Use the 3-point pick or Measure cylinder to get around these situations.

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3. How can I be certain that I am picking the correct vertex or triangle when I am measuring?

 
To make sure that you are picking the correct points in a measurement function it is recommended that you zoom in on the geometry and render in Shaded+Tris. Zoom by clicking the "WIN" button or F5 key then change shading by using the Display | Render | Shaded+Tris.

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Network


1. I've installed SolidView on our server but cannot access it from a client computer.

 
On the server, the Sldview directory must have read access and the sviewnet directory must have full read/write permissions. To ensure the shares are correct, try deleting the Sldview.net file located in the sviewnet directory from the client. If you cannot delete it then contact your system administrator to modify your permissions.

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2. SolidView crashed on a client earlier but it is not releasing the license.

 
You can release the license by going to \\%servername%\ sviewnet and deleting the Sldview.net licensing file. This file will be recreated upon relaunching SolidView.

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3. I've installed SolidView on our server but I am getting an Error that reads, "Fatal Application Protection Error", every time I try to log on.

 
This error is the software telling you that it can't see the license file:"sldview.net". The reason for this is because the file was either moved, renamed, the directory was deleted, or the share at the server is not set to a minimum of read write access. Test the shares by creating and deleting a folder in the "\sviewnet" server directory from the client. If this does not work, contact your system administrator and explain that you need to have full access to the sviewnet folder.

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4. SolidEdge files don't load from a client connection.

  The SolidEdge .dll's require registration at the local PC.
Open a DOS prompt and navigate to the c:\Program Files\Solid Concepts Inc\SolidView Pro\Plugins directory:

copy "draftdataapi.dll" "c:\" /v
copy "sereader.dll" "c:\" /v
regsvr32 c:\draftdataapi.dll
regsvr32 c:\sereader.dll

You will get a message box indicating registration successful.

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5. Loading a Catia Model causes SolidView to exit.

  SolidView can not access the plugins directory. In order to remedy the problem, make sure that client machines have read/write access to the Plugins directory on the server.

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Converting and Viewing Files

1. How do I view CAD files in SolidView?

 
SolidView reads and writes industry-standard STL, OBJ CAD, SolidWorks and VRML files. Import options for many 3D CAD formats are available with SolidView/Pro. For example, IGES/VDA, STEP, SolidWorks, Pro/E, Unigraphics, SDRC, Catia, ACIS/SAT, Parasolid and SolidEdge are supported.

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2. How do I arrange multiple views for plotting out on a single sheet.

 
The only way to accomplish this task is to open the same object multiple times, Modify | Move the objects where you want them and then Modify | Rotate the objects to the view desired. If you want to save these views, you can save the objects as an SFX file.

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3. Are there any options for the 2D import into SolidView?

 
Yes, the options are contained within "adwmf.df" in the plugins directory within the installation directory of SolidView. You can change the pen color, the background color, the page width and height, etc.

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4. What kind of information is retained when I convert from STL files to IGES format? What can I then do with that information?

 
SolidView outputs planar boundary rep IGES files. This feature was added to support machining from STL data.

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5. What type of data is exported when I save a tessellated file as a DXF?

 
SolidView/Pro can import tessellated models and output DXF files in 3Dface Format.

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6. SolidView Version Release Dates

Product
Release
Date
SolidView/Pro 2008.1 March 24, 2008
SolidView/Pro 2006.1 June 22, 2006
SolidView/Pro 2004.3 October 20, 2004
Solidview/Pro 2004 February 2004
Solidview/Pro 2003 May 2003
Solidview/Pro 2002 March 2002
Solidview/Pro 3.55 August 2000
SolidView/Pro 3.54-Japanese March 2000
SolidView/Pro 3.53 March 2000
SolidView/Pro 3.52 November 1999
SolidView/Pro 3.51 October 1999
SolidView/Pro 3.5 September 1999
SolidView 3.33 August 1999
SolidView 3.32-Japanese July 1999
SolidView 3.31 July 1999
SolidView 3.3 May 1999
SolidView 3.21 March 1999
SolidView 3.2 December 1998
SolidView 3.03 June 1998
SolidView 3.0 May 1998
SolidView 2.11 September 1997
SolidView 2.0 October 1996

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